Technical Support Engineer


About the Position

Perceptra is a leader in computer vision and deep learning for the healthcare industry. Our growing support team handles challenges in delivering high-quality AI services to hospitals nationwide. As technical support engineer, your role involves solving day-to-day problems in our growing infrastructure from deep-learning servers to network facilities and provide exceptional technical service to Perceptra’s customers.

Roles & Responsibilities

  • Maintain a detailed technical understanding of our AI solution and design the right solution architecture that fits customers.
  • Implement technical integration efforts with Perceptra’s customers. This role requires coding in Python, SQL, shell script.
  • Ensure that Perceptra’s quality of service is aligned with the medical industry’s standard in terms of security and interoperability.
  • Fix issues customers faced, such as database, server issues, communication protocol issues. Provide emergency support for customers.
  • Communicate with customers facing technical issues and lead the team to fix bugs swiftly.
  • Improve Perceptra’s solution delivery process. Collaborate with product development team to surface our vulnerable features and make improvements.
  • Maintain servers and network infrastructure of Perceptra, on-site and on-cloud.


Knowledge and Skills

  • Hands-on programming experience. Experiences operating Linux environment, application deployment with Docker, and programming in Python. Outstanding new graduates will be considered.
  • Knowledge and skills in system architecture, networks, operating softwares, virtual machines, and hardware configuration.
  • Knowledge of information security.
  • Solid understanding of database, web frameworks, APIs.
  • Knowledge of Picture Archiving and Communication System (PACs) and Hospital Information System (HIS) are highly desired.

Desired Characteristics

  • Passion to create and deliver excellent tech solutions. Customer-focused mindsets. Service mind with passion for helping people and supporting your team.
  • Strong analytical and problem solving skills. Strong spoken and written communication skills. Intermediate level in English conversation and writing.
  • Mind for efficiency and process improvements. Keep the lookout for efficient means to shorten execution time.
    Strong organization skills, delivering work with proper documentations.
  • Team player, positive and driven, fast learner. Attention to detail, making little to no mistakes in assigned tasks. Always on top of your task list. Proactive personality.
  • Willingness to travel to customers’ sites.
  • This is a customer service role and might require working flexible time such as weekends and night. You will be compensated with additional time-off.


  • Graduated in ICT ,Computer Engineering ,Computer Sci ,IT Engineering ,Biomedical Engineering.
  • 1-3 years work experience.
  • Driver’s license is required.
  • Can drive upcountry to customer site.
  • Ability to communicate effectively with both technical and non-technical audiences.