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Solution Delivery Engineer

ABOUT THIS POSITION

Perceptra is a leader in computer vision and deep learning for the healthcare industry. Our growing support team handles challenges in delivering high-quality AI services to hospitals nationwide. As technical support engineer, your role involves solving day-to-day problems in our growing infrastructure from deep-learning servers to network facilities and provide exceptional technical service to Perceptra’s customers.

 

ROLES AND RESPONSIBILITY

  • Maintain a detailed technical understanding of our AI solution and design the right solution architecture that fits customers.
  • Implement technical integration efforts with Perceptra’s customers. This role requires coding in Python, SQL, shell script.
  • Ensure that Perceptra’s quality of service is aligned with the medical industry’s standard in terms of security and interoperability.
  • Fix issues customers faced, such as database, server issues, communication protocol issues. Provide emergency support for customers.
  • Communicate with customers facing technical issues and lead the team to fix bugs swiftly.
  • Improve Perceptra’s solution delivery process. Collaborate with product development team to surface our vulnerable features and make improvements.
  • Maintain servers and network infrastructure of Perceptra, on-site and on-cloud.

 

DESIRED CHARACTERISTICS

  • Passion to create and deliver excellent tech solutions. Customer-focused mindsets. Service mind with passion for helping people and supporting your team.
  • Strong analytical and problem solving skills. Strong spoken and written communication skills. Intermediate level in English conversation and writing.
  • Mind for efficiency and process improvements. Keep the lookout for efficient means to shorten execution time.
  • Strong organization skills, delivering work with proper documentations.
  • Team player, positive and driven, fast learner. Attention to detail, making little to no mistakes in assigned tasks. Always on top of your task list. Proactive personality.
  • Willingness to travel to customers’ sites.
  • This is a customer service role and might require working flexible time such as weekends and night. You will be compensated with additional time-off.

 

KNOWLEDGE AND SKILLS

  • (Most important) Knowledge and skills in networks, operating softwares (Linux, Ubuntu), virtual machines, and hardware configuration.
  • (Most important) Knowledge of information security. Experiences with technical support through VPN software and AnyDesk are desired.
  • (Desired, but not required) Knowledge of Picture Archiving and Communication System (PACs) and Hospital Information System (HIS).
  • (Optional) Solid understanding of database and SQL scripting.
  • (Optional) Hands-on programming experience. Experiences operating Linux environment, application deployment with Docker, and programming in Python. Understanding of web frameworks and APIs

 

BENEFITS AND PERKS

  • Monthly salary depending on skills and experiences + performance bonus.
  • Employee stock options.
  • Welfare : life & health insurance package.
  • Perks : MacBook Pro, annual company retreat.
  • Office close to BTS Thonburi.
  • Work from home 1-3 days per week.
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